At nBmBazar, we strive to provide excellent customer service and ensure your utmost satisfaction with every purchase. We understand that there may be instances where you may need to cancel an order or seek a refund. Therefore, we have developed a comprehensive Refund and Cancellation Policy to address such situations.
Order Cancellation:
If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, provided the order has not been shipped or processed. Please note that some products may be non-refundable or subject to specific cancellation terms, which will be clearly mentioned on the product page.
Refund Eligibility:
We offer refunds for eligible products and orders that meet the following criteria:
Defective or damaged products: If you receive a defective or damaged item, please inform us within 48 hours of delivery. We may request photographic evidence or ask you to return the item for inspection before processing the refund.
Incorrect product or variation: If you receive an incorrect product or a different variation than what you ordered, please contact us within 48 hours of delivery to initiate the refund process.
Non-delivery: If you have not received your order within the estimated delivery time, please notify us. We will investigate the matter and, if confirmed, process a refund for the undelivered item(s).
Order cancellation before shipment: If you cancel your order before it has been shipped or processed, you will be eligible for a refund.
Refund Process:
Once your refund request is approved, we will initiate the refund process. Please note the following details:
Refunds will be credited back to the original payment method used during the purchase.
The refund process may take 5 to 7 business days for the funds to reflect in your bank account. However, depending on your bank’s policies, it may take longer for the amount to be visible.
Refund Exclusions:
Please be aware that certain products or services may not be eligible for refunds, including:
Downloadable digital content, such as software or e-books, once the download has been initiated.
Gift cards or vouchers.
Perishable goods or items with an expiration date.
Products that have been used, damaged, or altered after delivery.
We encourage you to carefully review the refund eligibility criteria and product descriptions before making a purchase.
If you have any further questions or require assistance regarding refunds or cancellations, please don’t hesitate to contact our customer support team. We are here to assist you and ensure a smooth and satisfactory shopping experience.
Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 622 Manglam Electronic Market Jaipur Rajasthan India 302001.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to 622 Manglam Electronic Market Jaipur Rajasthan India 302001.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank you for choosing nBmBazar.
Sincerely,
M, S, Akhter
nBmBazar Customer Support